Refund policy

Return and Refund Policy

Warming Systems Hydronics, a division of Warming Systems Inc., offers a 30-day return policy on eligible standard products. You have 30 days after receiving an eligible item to request a return.

Return Eligibility

To qualify for a return, the item must be:

Unused and uninstalled
In the same condition in which it was received
In its original packaging
Accompanied by the receipt or other proof of purchase

Products that have been installed, connected, filled with fluid, altered, damaged after delivery, or used in any way are not eligible for return.

To request a return, contact us at sales@warmingsystems.com before sending the item back. Returns sent without prior authorization will not be accepted.

Approved returns must be sent to:

Warming Systems Hydronics
7706 Industrial Drive, Unit F
Spring Grove, IL 60081

Return instructions will be provided after the return request is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective, damaged during shipping, incorrectly assembled, or sent in error by Warming Systems Hydronics.

When Warming Systems Hydronics is responsible for the return, we will provide return shipping instructions and, when appropriate, a prepaid shipping label.

Original shipping, freight, liftgate, residential delivery, customs, brokerage, import, and expedited shipping charges are nonrefundable unless the return results from an error by Warming Systems Hydronics.

Customers are responsible for properly packaging returned products. We recommend using a trackable shipping service and purchasing shipping insurance. Warming Systems Hydronics is not responsible for return shipments that are lost or damaged in transit.

Made-to-Order and Customer-Configured Products

Assembled hydronic panels and other products that are made to order, customer-configured, specially ordered, modified, or assembled according to customer selections are not eligible for return after shipment.

Made-to-order and customer-configured products may be cancelled before shipment by contacting us as soon as possible. Cancellation requests are subject to review based on the order’s production status. Warming Systems Hydronics reserves the right to deduct nonrecoverable costs for special-order components, materials, or completed custom work.

Made-to-order products may still qualify for repair, replacement, or another appropriate resolution when they are defective, damaged during shipment, incorrectly assembled, or materially different from the approved order specifications.

Damages and Order Issues

Please inspect your order immediately upon delivery.

An item is defective
An item is damaged
Parts are missing
You received the wrong product
A customer-configured product does not match the approved order

Contact sales@warmingsystems.com or call 1-800-663-7831. Please provide your order number, a description of the issue, and clear photographs of the product, packaging, pallet, and shipping labels.

For freight deliveries, inspect the pallet and packaging before signing the delivery receipt. Visible damage should be photographed and noted on the carrier’s delivery receipt. Severely damaged shipments should be refused when appropriate.

Failure to note visible freight damage on the delivery receipt may affect our ability to submit a claim with the carrier.

Freight Returns

Assembled panels and certain boilers are shipped by freight and cannot be returned through standard parcel shipping.

Any approved freight return must be coordinated with Warming Systems Hydronics in advance. Customers may be responsible for freight pickup, palletizing, packaging, liftgate service, appointment fees, and other return transportation charges unless the return results from our error or a confirmed defect.

The product must be secured to an appropriate pallet and adequately protected for return transportation.

Nonreturnable Items

The following items are not eligible for return:

Made-to-order or customer-configured products after shipment
Installed or used products
Products that have been filled with water, glycol, or another fluid
Products that have been wired, connected, cut, altered, modified, or assembled after delivery
Special-order products
Clearance or final-sale products
Products missing original components, packaging, manuals, or accessories
Gift cards, when offered

Exchanges

We do not process direct exchanges.

The fastest way to receive a different product is to request a return for the eligible item. After the return is approved, place a separate order for the replacement product.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Shipping, freight, customs, brokerage, import charges, and other delivery-related fees are generally nonrefundable.

If more than 15 business days have passed since your refund was approved, contact us at sales@warmingsystems.com or call 1-800-663-7831.

Canadian Returns

Canadian customers are responsible for return shipping, customs documentation, brokerage charges, duties, taxes, and other costs associated with returning an item to the United States unless the return results from an error by Warming Systems Hydronics or a confirmed product defect.

Import duties, GST/HST, brokerage fees, and similar charges paid to customs authorities or shipping carriers are not refundable by Warming Systems Hydronics.

Manufacturer Warranties

Products and individual components may be covered by warranties provided by their respective manufacturers. Warranty claims are subject to the applicable manufacturer’s terms, limitations, procedures, and documentation requirements.

Manufacturer warranties generally do not cover installation labor, removal, reinstallation, troubleshooting labor, return transportation, property damage, system downtime, or other incidental or consequential costs unless expressly stated in the applicable written warranty.

This Return and Refund Policy does not limit any rights that cannot legally be excluded under applicable law.

Contact Information

Warming Systems Hydronics
A division of Warming Systems Inc.
7706 Industrial Drive, Unit F
Spring Grove, IL 60081
Phone: 1-800-663-7831
Email: sales@warmingsystems.com

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