Warranty

Warranty & Customer Policies

Professional workmanship. Clear warranty support.

Warming Systems Hydronic stands behind the craftsmanship of our pre-assembled hydronic panels and helps customers navigate the applicable warranties provided by individual component manufacturers.

3-year craftsmanship coverage Manufacturer warranties honored Coverage follows the original property
Manufacturer warranty honored and 3-year craftsmanship warranty

Written warranty terms

3-Year Limited Craftsmanship Warranty

Last updated August 14, 2026

Warming Systems Inc., operating through Warming Systems Hydronic, provides a three-year limited warranty covering defects in the factory assembly and craftsmanship of eligible pre-assembled hydronic panels assembled and sold by Warming Systems Inc.

The warranty period begins on the original purchase date and continues for three years. This craftsmanship warranty is separate from the warranties supplied by the manufacturers of the individual components installed on the panel.
Duration Three years from the original purchase date
Craftsmanship remedy Repair or replacement at our discretion
Property transfer Remaining coverage may transfer to a new property owner

Eligibility

Who Is Covered

Coverage applies to the original purchaser of the eligible panel. If the property where the panel was originally installed is sold, Warming Systems will honor the remaining portion of the original three-year craftsmanship warranty for the subsequent property owner.

A property transfer does not restart or extend the warranty period. Coverage remains measured from the original purchase date. Proof of the original purchase, installation address, product information, photographs or other documentation may be requested when reviewing a claim.

Scope of coverage

What the Craftsmanship Warranty Covers

The craftsmanship warranty applies to a confirmed defect caused by factory assembly work performed by Warming Systems. This may include factory-completed panel mounting, piping, wiring or component assembly that does not conform to the panel's intended build quality.

Craftsmanship coverage may include

  • Defects in assembly work completed by Warming Systems
  • Problems with factory-completed mounting or connections
  • Repair or replacement of the affected workmanship
  • Warranty review and support from our U.S.-based team

Coverage does not include

  • Defects in individual components covered by a manufacturer
  • System design, sizing, compatibility or product-selection errors
  • Installation, field piping, wiring, filling, purging or startup work
  • Damage caused after the panel leaves our facility

Additional exclusions

The craftsmanship warranty does not cover a failure or damage to the extent it is caused by:

  • Improper installation, application, system design, sizing, piping, wiring, startup, operation or maintenance
  • Failure to follow applicable product instructions, manufacturer requirements, codes or accepted trade practices
  • Freezing, corrosion, unsuitable water quality, incompatible chemicals or glycol mixtures, excessive pressure or temperature, electrical problems or other site conditions
  • Misuse, abuse, neglect, accident, improper storage, improper transportation or normal wear
  • Damage caused by alteration, disassembly, modification, relocation or repair performed after delivery
  • Freight or parcel-shipping damage, which is handled under the applicable shipping and carrier-claim procedures
  • Cosmetic differences that do not affect the safe and intended operation of the panel
Unless Warming Systems approves otherwise in writing, warranty coverage does not include troubleshooting or diagnostic labor, removal, disconnection, reinstallation, reconnection, installer labor, travel, service-call charges, shipping, freight, property damage, system downtime, loss of use or incidental or consequential costs.

Individual components

Manufacturer Warranty Coverage

Pumps, controls, valves, tanks, boilers, thermostats and other individual components may be covered by written warranties provided by their respective manufacturers. Warming Systems honors the applicable original manufacturer warranties and can help identify the correct manufacturer, documentation or claim process.

Manufacturer claims remain subject to the manufacturer's coverage period, exclusions, installation and maintenance requirements, documentation requirements, available remedy and final claim decision. Warming Systems does not control a manufacturer's review, repair, replacement, reimbursement decision or processing timeline.

A manufacturer component warranty and the Warming Systems craftsmanship warranty cover different issues. A component failure does not automatically indicate a defect in panel craftsmanship, and the three-year craftsmanship warranty does not extend or replace the duration of an individual manufacturer's warranty.

If a claim is approved

Available Craftsmanship Remedy

If Warming Systems confirms that an eligible issue is covered by the three-year limited craftsmanship warranty, Warming Systems will, at its discretion, repair or replace the affected panel, assembly or portion of the workmanship as it determines appropriate.

Warming Systems must be given a reasonable opportunity to review the reported issue and determine the appropriate remedy. Do not return a panel or component, authorize third-party work, disassemble the panel or incur shipping or repair costs without first receiving written instructions from Warming Systems.

Warranty coverage remains tied to the original purchase date and does not restart following a repair, replacement or property transfer, except where otherwise required by applicable law or expressly confirmed by Warming Systems in writing.

Warranty assistance

How to Request Warranty Support

Contact our team

Contact Warming Systems before returning, removing, modifying or repairing the panel or component.

Provide documentation

Send proof of purchase, order number, product information, installation address, issue description and clear photographs or video.

Complete the review

We may request installation details, serial numbers, system information, troubleshooting results or an inspection before determining coverage.

Follow claim instructions

If the claim is approved, Warming Systems will provide written repair, replacement, return or manufacturer-claim instructions.

Start a warranty review

Call or text 800-663-7831, email sales@warmingsystems.com or use our contact form.

Contact Warming Systems

Customer information center

Additional Customer Policies

Review the current policies governing shipping, freight delivery, returns, website use and personal information. Each policy remains on its own page so the most current terms are easy to locate and maintain.

Shipping Policy Processing, freight delivery, inspection and shipping-damage procedures. Returns & Refunds Return eligibility, made-to-order products, freight returns and refunds. Privacy Policy How customer and website-visitor information is collected and used. Terms of Service Product selection, ordering, website use and other purchase terms.